Privacy Policy

Last Updated: November 6, 2025

Thank you for visiting Paincur.com. We are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains what data we collect through www.paincur.com (the “Site”), how we use and protect it, your rights, and how to contact us.“Paincur,” “we,” “us,” or “our” refers to Paincur and its affiliated medical practice.


1. Scope & ApplicationThis Policy applies to personal information collected through the Site, including:

  • Data you submit (e.g., contact forms, appointment requests)
  • Data collected automatically (e.g., cookies, IP address)
  • De-identified analytics data from approved partners 
 

This Policy does NOT apply to:

  • Information collected in-person or offline (covered by our Notice of Privacy Practices, available at our office)
  • Third-party websites linked from our Site

2. Information You Provide to UsYou can browse the Site without submitting personal information. We only collect what you voluntarily provide, such as when you:

  • Request an appointment
  • Fill out a contact or inquiry form
  • Sign up for updates or newsletters
  • Respond to a survey
 

Types of information may include: name, email, phone, address, insurance details, and health information.

Protected Health Information (PHI): Any health data you submit via the Site (e.g., symptoms, medical history) is considered PHI under HIPAA. We never use PHI for marketing without your explicit consent. PHI is processed securely and only for scheduling, treatment, or payment purposes.

We use your information to:

  • Create or manage your account
  • Schedule or confirm appointments
  • Respond to inquiries
  • Send requested information (if you opt in)
  • Improve the Site and our services

3. Marketing & CommunicationsWe may send you updates about Paincur services, events, or educational content only if you opt in.You can unsubscribe at any time:

  • Click “Unsubscribe” in any email
  • Reply STOP to any SMS
  • Email frontoffice@cpsnewport.com

4. Information Collected AutomaticallyWe and our trusted partners use cookies, pixels, and analytics tools to improve your experience and measure Site performance.

Tool
Data Collected
Purpose
Opt-Out Link
Google Analytics
Pages visited, time on site, referral
Site improvement
Facebook Pixel
Page views, form submissions (anonymized)
Ad relevance
AdRoll
Hashed email, device ID, browsing behavior
Retargeting ads

We do NOT collect: precise geolocation, voice recordings, or biometric data.
Approximate location (city-level from IP) may be used to show nearby providers — never shared with advertisers.
Your Cookie Choices:

Do Not Track: We honor Global Privacy Control (GPC) signals where supported.


5. Sharing Your InformationWe do not sell your personal information. We only share as follows:

Recipient
Purpose
Safeguards
Affiliates
Internal operations
Must follow this Policy
Service Providers
Hosting, email, scheduling
Business Associate Agreements (for PHI)
Legal Authorities
Court order, subpoena
Required by law
Business Transfers
Merger, acquisition, bankruptcy
Successor must honor this Policy

Aggregated & De-Identified Data: We may share non-personal stats (e.g., “500 visitors from CA”) with anyone.


6. Protected Health Information (PHI)PHI submitted via the Site is governed by HIPAA. We:

  • Use it only to provide care, schedule appointments, or process payments
  • Share only with Business Associates under signed agreements
  • Notify you within 60 days of any breach
 

Your HIPAA Rights:

  • Request a copy of your PHI
  • Correct inaccurate records
  • Request deletion (where allowed)
  • Receive an accounting of disclosures
 

Submit requests to:
frontoffice@cpsnewport.com (mailto:frontoffice@cpsnewport.com) or 949-650-1147


We respond within 30 days.
 

Warning: Do not send PHI via regular email or text. Use secure patient portal or in-person communication.

7. SecurityWe protect your data with:

  • SSL encryption
  • Access controls
  • Regular security audits
  • Firewalls and monitoring
 

However, no online system is 100% secure. You are responsible for:

  • Using strong passwords
  • Logging out after use
  • Not sharing login credentials

8. Third-Party LinksOur Site may link to external sites (e.g., insurance portals). We are not responsible for their privacy practices.


9. Children’s Privacy (COPPA)We do not knowingly collect data from children under 13. If we learn a child has submitted information, we delete it immediately.


10. California Privacy Rights (CCPA/CPRA)Applies only to California residents.Your Rights:

  • Know what we collect and share
  • Delete your data
  • Correct inaccurate information
  • Limit Use of sensitive data (e.g., health, precise location)
  • Opt-Out of sale/sharing → Do Not Sell or Share My Personal Information (#do-not-sell)
  • Non-Discrimination — no penalty for exercising rights
 

Submit requests:

  • Email: frontoffice@cpsnewport.com
  • Phone: 949-650-1147
  • We verify identity and respond within 45 days

11. International Visitors The Site is operated from the United States. If you are outside the U.S., your data will be transferred to and processed in the U.S., where privacy laws may differ. By using the Site, you consent to this transfer.EU/UK Users: We use Standard Contractual Clauses (SCCs) for data transfers. You have the right to access, correct, or delete your data. Contact us to exercise these rights.


12. Updates to This PolicyWe may update this Policy. Changes will be posted here with a new “Last Updated” date. Material changes will be communicated via email or Site notice.


13. Contact Us

Paincur
485 E. 17th St. Suite 500
Costa Mesa CA 92627
 
Phone: 949-650-1147


Email: frontoffice@cpsnewport.com (mailto:frontoffice@cpsnewport.com)


Your trust matters. We’re here to answer any questions.

©2023. Paincur. All Rights Reserved.